Terms and Conditions

Acceptance of Terms
By accessing, browsing, or using this website (“Website”), you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions (“Terms”).
If you do not agree to these Terms, you must immediately cease using this Website.
Piazza Firenze Garut (“Piazza Firenze”, “we”, “us”, or “our”) reserves the right, at its sole discretion, to modify, update, or replace any part of these Terms at any time without prior notice. Continued use of the Website constitutes acceptance of such changes.

Eligibility
By using this Website, you represent and warrant that:

  1. You are at least 18 years old or accessing under the supervision of a parent or legal guardian
  2. You have the legal capacity to enter into binding agreements
  3. All information provided by you is accurate, complete, and current

Scope of Services
This Website provides an online platform for the sale of leather fashion goods, including but not limited to bags, footwear, accessories, and related products.
We reserve the right to modify, suspend, or discontinue any aspect of the Website or services at any time without liability.

Account Registration

  1. You may be required to create an account to access certain features
  2. You are responsible for maintaining the confidentiality of your account credentials
  3. You agree to accept responsibility for all activities that occur under your account
  4. Piazza Firenze reserves the right to suspend or terminate accounts suspected of fraudulent, abusive, or unlawful activity.

Product Information and Disclaimer

  1. All product descriptions, specifications, and pricing are subject to change without prior notice
  2. We do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free
  3. Due to the nature of leather materials, variations in color, texture, grain, and finish are natural and shall not be considered defects

Pricing and Payment

  1. All prices are stated in Indonesian Rupiah (IDR) and include applicable taxes unless otherwise stated
  2. Piazza Firenze reserves the right to correct pricing errors at any time, including after an order has been submitted

In the event of pricing or system errors:

  1. We reserve the right to cancel or refuse any order
  2. Any payments made will be refunded in accordance with applicable procedures

Order Acceptance and Cancellation
All orders are subject to acceptance and availability.
Piazza Firenze reserves the right, without prior notice, to:

  1. Refuse or cancel any order
  2. Limit quantities per customer or per order
  3. Cancel orders suspected of fraud, unauthorized resale, or abuse

We may request additional verification before accepting or processing any order.

Shipping and Delivery

  1. Delivery timelines are estimates only and are not guaranteed
  2. Piazza Firenze shall not be liable for delays caused by third-party logistics providers or events beyond our control
  3. Risk of loss and title for products pass to the customer upon delivery to the shipping carrier.

Returns, Refunds, and Exchanges
Returns, refunds, and exchanges shall be governed strictly by our Return & Refund Policy, which forms an integral part of these Terms.
Piazza Firenze reserves the right to:

  1. Reject return requests that do not comply with the policy
  2. Require supporting evidence, including but not limited to photos or videos of the product, packaging, and shipping label
  3. Provide specific return instructions which must be followed by the customer

Failure to comply may result in rejection of the return or refund request.

Intellectual Property Rights
All intellectual property rights in the Website, including but not limited to:

  1. trademarks
  2. logos
  3. product designs
  4. images
  5. text
  6. layout and software

are owned by or licensed to Piazza Firenze and are protected under applicable laws and regulations.
Unauthorized use, reproduction, distribution, or modification is strictly prohibited and may result in legal action.

Prohibited Conduct
You agree not to:

  1. Use the Website for any unlawful or fraudulent purpose
  2. Interfere with or disrupt the Website or servers
  3. Attempt unauthorized access to any part of the Website
  4. Use automated systems (bots, scraping tools) without permission

Limitation of Liability
To the fullest extent permitted by law, Piazza Firenze shall not be liable for:

  1. Any indirect, incidental, punitive, or consequential damages
  2. Loss of profits, revenue, or data
  3. Any damages arising from use or inability to use the Website

All products are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

Indemnification
You agree to indemnify, defend, and hold harmless Piazza Firenze, its directors, employees, affiliates, and partners from any claims, damages, liabilities, or expenses arising from:

  1. Your use of the Website
  2. Your violation of these Terms
  3. Your infringement of any third-party rights

Force Majeure
Piazza Firenze shall not be held liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to:

  1. natural disasters
  2. acts of government
  3. war
  4. labor disputes
  5. system failures

Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Republic of Indonesia.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Indonesia.

Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement
These Terms, together with the Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and Piazza Firenze regarding the use of this Website.

Contact Information
For legal inquiries or questions regarding these Terms, please contact:
Email: info@piazzafirenzegarut.com
• WhatsApp: +62 857-1220-1777