Privacy Policy

INTRODUCTION
This Privacy Policy (“Policy”) describes how Piazza Firenze Garut (“Company”, “we”, “us”, or “our”) collects, uses, processes, discloses, and protects personal data of users (“you”, “your”) when accessing and using our website, services, and related platforms (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read, understood, and agreed to the terms of this Policy.

LEGAL BASIS FOR PROCESSING
We process your personal data in accordance with applicable data protection laws, including but not limited to:

  1. Consent provided by you
  2. Performance of a contract (e.g., order processing)
  3. Compliance with legal obligations
  4. Legitimate business interests (e.g., fraud prevention, service improvement)

PERSONAL DATA WE COLLECT

  1. Data You Provide Directly
    • Full name
    • Email address
    • Phone number
    • Billing and shipping address
    • Account login credentials (if applicable)
    • Any information submitted through forms, chat, or customer support
  2. Transaction Data
    • Purchase history
    • Order details and preferences
    • Payment confirmation (processed via third-party providers; we do not store full payment credentials)
  3. Automatically Collected Data
    • IP address
    • Device identifiers
    • Browser type and version
    • Operating system
    • Access times and referring URLs
    • Usage patterns and interaction data
  4. Cookies and Tracking Technologies
    We use cookies, pixels, tags, and similar technologies, including but not limited to tracking tools from third parties such as Meta Platforms, Inc. (Meta Pixel), to collect behavioral data and enhance marketing performance.

PURPOSES OF DATA PROCESSING

  1. Your personal data may be used for the following purposes:
  2. Processing and fulfilling orders
  3. Managing user accounts
  4. Customer service and dispute resolution
  5. Payment processing and verification
  6. Delivery and logistics coordination
  7. Marketing and promotional communications (subject to consent where required)
  8. Personalization of content and offers
  9. Analytics, research, and business development
  10. Fraud detection, prevention, and investigation
  11. Compliance with legal and regulatory obligations

DATA SHARING AND DISCLOSURE
We may disclose your personal data to the following parties:

  1. Service Providers
    • Payment gateways
    • Shipping and logistics providers
    • IT and cloud service providers
    • Marketing and analytics partners
  2. Business Transfers
    In the event of a merger, acquisition, restructuring, or asset sale, your data may be transferred as part of the transaction.
  3. Legal Compliance
    We may disclose your data if required to:
    • Comply with applicable laws and regulations
    • Respond to lawful requests by authorities
    • Enforce our Terms and Conditions
    • Protect rights, property, or safety

INTERNATIONAL DATA TRANSFER
Your personal data may be transferred to and processed in jurisdictions outside of your country, which may have different data protection laws. We take reasonable measures to ensure adequate protection is in place.

DATA RETENTION
We retain personal data only for as long as necessary to:

  1. Fulfill the purposes outlined in this Policy
  2. Comply with legal, tax, and accounting obligations
  3. Resolve disputes and enforce agreements

After retention periods expire, data will be securely deleted or anonymized.

DATA SECURITY
We implement appropriate administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction.
However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

YOUR RIGHTS
Subject to applicable law, you may have the following rights:

  1. Right to access your personal data
  2. Right to rectify inaccurate or incomplete data
  3. Right to request deletion (“right to be forgotten”)
  4. Right to restrict or object to processing
  5. Right to data portability
  6. Right to withdraw consent at any time (without affecting prior lawful processing)

Requests can be submitted via our contact details below.

CHILDREN’S PRIVACY
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, we will take steps to delete it promptly.

THIRD-PARTY SERVICES AND LINKS
Our Services may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices or content of such third parties.

COOKIES POLICY
You may control or disable cookies through your browser settings. However, disabling cookies may impact functionality of the Services.
By continuing to use our website, you consent to our use of cookies and tracking technologies.

LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Piazza Firenze Garut shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to unauthorized access, data breaches, or misuse of personal data beyond our reasonable control.

CHANGES TO THIS POLICY
We reserve the right to update or modify this Policy at any time. Changes will be effective upon posting on this page with an updated “Effective Date.”
Continued use of the Services constitutes acceptance of such changes.

CONTACT INFORMATION
For any inquiries regarding this Privacy Policy or your personal data, please contact:
Piazza Firenze Garut
Email: info@piazzafirenzegarut.com
Phone/WhatsApp: +62 857-1220-1777

GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of the Republic of Indonesia.